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Legal clarity for your account and withdrawals

We run a straightforward operation: your deposits through DANA, OVO, GoPay and QRIS are secured, your account data is protected under our privacy framework, and your withdrawals are…

Account security verifiedPrivacy rules explainedWithdrawal protection
koitoto alternative Legal clarity for your account and withdrawals
REACH US ANYTIME

How to contact us about your legal rights

Team online

Live chat support

Open your account and head to the live chat window in the lobby. Our team responds in under five minutes during business hours, Monday to Friday, 8 AM to 10 PM Jakarta time.

Email your request

Send a message to our support inbox with your account details and your question. We reply within 24 hours with confirmation or further steps.

Account settings portal

Log in, go to Settings, then Legal & Privacy. You can request your data export, update your contact info, or file a complaint directly from this page.

SECURITY AND DATA HANDLING

How we protect your information and account

Deposit and withdrawal security

Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We verify every withdrawal request against your account history and registered payment method before processing.

Data encryption in transit

All information you send us — login details, payment info, personal data — travels over HTTPS with TLS 1.2 or higher. Your browser shows a padlock icon when the connection is secure.

Cookie and tracking policy

We use session cookies to keep you logged in and analytical cookies to understand how you use the lobby. You can adjust cookie settings in your browser at any time without losing account access.

Data retention and deletion

Account records stay with us for seven years after closure for tax and regulatory purposes. You can request partial data deletion for non-essential fields through our Legal & Privacy portal.

Third-party access and sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), your bank, and our licensed operators where local law permits. We do not sell your information to advertisers.

How to request changes or corrections

Log in to Account Settings, select Legal & Privacy, then choose 'Request Data Correction'. Include what needs updating and we'll confirm the change within 48 hours.

Your legal questions answered

Yes. Log into your account, go to Settings > Legal & Privacy, and click 'Export My Data'. We'll prepare a file with your name, email, phone, deposit and withdrawal history, and game activity, then email it within five business days.

We verify and release your withdrawal within 24 hours. Your bank or payment provider (DANA, OVO, GoPay, QRIS) then processes it into your account — typically under a minute for digital wallets, one to three business days for bank transfers.

We keep your account records for seven years after closure for regulatory and tax compliance. You can request deletion of non-essential information anytime. Your transaction history stays on file to prevent fraud and money-laundering concerns.

No. Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS), your bank, and our licensed operator partners where local law permits. We do not sell your information or use it for third-party marketing.

Yes. Open your account, go to Settings > Profile, and update your email, phone number or address. Some fields like your legal name require identity verification — our support team will guide you through the process.

Log out immediately, then contact our live chat team or email support right away. We'll freeze your account, review the login history, and help you secure it. Change your password as soon as the account is restored.

Your data is stored on secure servers in partner data centres where local law permits. If a breach occurs, we notify you and affected users within 72 hours, explain what happened, and describe steps we've taken to prevent it.